In partnership with our clients VWI works to improve the efficiency and effectiveness of business operations by designing and implementing innovative models and strategies to help clients deliver a consistent, high-quality customer experience.

• Improve efficiency and effectiveness of overall operations
• Design and implement best in class models and strategies that delivers a superior customer experience
• For contact center optimization – achieve reasonable cost-to-serve, through consistent approaches to dealing with customers across all contact center’s channels (phone, Web, IDTV / kiosk, mobile access, etc.)

Our customer relationship management services include a full range of contact center optimization services, including:

• Contact center strategy-Helps formulate contact center strategies that support their overall business vision and leverage the contact center as a competitive differentiator.
• Contact center consolidation strategy-Helps formulate consolidation efforts. It strategically sequences a definitive course for the organization, and helps to ensure overall implementation success.
• Contact center diagnostic-Helps clients determine the gap between where their contact center and delivery channel operations and capabilities are today, and where they need to be in the future.
• Self-service assessment-Helps our clients determine the most effective use of web-enabled technologies to support their contact center business needs.
• Telephony integration assessment-Leveraging technology infrastructure(s) to automate contact center activities.