The United Way of Greater Houston – 2-1-1 Helpline has contracted with VWI to provide helpline strategic planning, business optimization and support through:   Phase one: Contact Center and Business Optimization: Contact Center Assessment and Audit (including training, quality, and performance review) with recommendations and final report Ensure effective, utilization and management of resources by […]

VWI Inc. is always creating and learning what is the next best product and service that can better support our client’s and their needs.  This is taking us to Boulder Colorado to attend the unveiling of the new VisionLink CommunityOS platform. VisionLink’s Community OS is a powerful software platform used by 50,000 humanitarians across the […]

VWI Inc. is providing program management and strategic leadership on the Flu on Call® project. Flu on Call® is an effort led by the U.S. Centers for Disease Control and Prevention (CDC), in collaboration with United Way Worldwide, and other partners to establish a national network of telephone help lines, staffed by information specialists and […]